Research Report: The State of AP Automation in the Microsoft Dynamics Ecosystem

We analyzed the state of Accounts Payable Automation in the Dynamics ecosystem. Here's a sneak peek of the results we discovered.

Key Challenges

Too Much Paper

Too many invoices are coming in as paper. Organizations are losing money on the table because they are struggling with paper invoicing.

Invoice Approvals Take Too Long

Too many early payment discounts are lost due to inefficient and manual approvals and routing processes.

Lack of Visibility into Invoice and Payment Data

Manual and analog processes prevent organizations from analyzing and utilizing invoice and payment data.

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The report will be available in May. Copy of the report will be emailed to all who have signed up to receive it.

Opportunity Arises

Due to the challenges mentioned above, Accounts Payable departments in the Microsoft Dynamics ecosystem are very tactically focused. But there is also an opportunity for organizations to get ahead of the curve.

Nearly 60% of the respondents recognize the value of AP for the greater organization. Yet, only 25% have done anything about it.

AP departments using Dynamics ERP systems are currently below partially automated. The amount of manual processing is causing problems for the majority of Dynamics customers, especially within small and medium-sized enterprises. But the good news is that organizations recognize the need for change.

43% of organizations in the Dynamics ecosystem list implementing an AP Automation solution as one their key priorities in 2019. Organizations are also seeking to eliminate paper and reduce manual tasks, improve visibility into invoice and payment data as well as reduce processing costs – all of which can be addressed by implementing AP Automation.

General Survey Information

In total, a sample of 118 responses was collected with a majority (97 percent) from North America. Company size ranges from less than $ 100 million in revenue (34 percent) to more than $1 billion in revenue (17 percent). The main ERP systems used by the respondents were Dynamics AX 2012 (34 percent) and Dynamics 365 (22 percent), while other versions of Dynamics ERPs, such as NAV and GP, held a share of 12% or less in the survey population.

The results of the survey were analyzed by Ardent Partners, a renowned expert in purchase-to-pay efficiency. Ardent Partners actively covers the supply management solutions marketplace and produces research to help business decision-makers understand the technology landscape and identify the best-fit solution(s) for their specific needs.

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